Sunil Joseph Joins Minoa as Advisor to Strengthen Customer Success Initiatives

Sunil Joseph Joins Minoa as Advisor to Strengthen Customer Success Initiatives

San Francisco, CA - June 5, 2024 - Minoa is pleased to announce that Sunil Joseph recently joined the company as an advisor. 

Sunil is a chief customer officer, advisor, and investor. Most recently, Sunil was the global VP of customer success at Stack Overflow. Sunil's resume includes customer success leadership roles at Avanoo, Reflektive, and Medallia, beyond his involvement as an investor and LP in venture funds and advisor to selected startups. He’s a seasoned operator and built teams from early through growth stages, with successful exits (IPO, Private Company acquisition, PE).

Sunil brings almost two decades of experience in start-up scaling, customer success, growth, and company building. He spent the first decade of his career as a full-stack software engineer, worked at an investment bank on Wall St, and spent five years leading professional services engagements and teams at Deloitte.

Moreover, Sunil’s extensive background in customer success is crucial to further Minoa's mission to help Go-To-Market (GTM) teams sell on value, ROI, and value messaging throughout the entire customer journey. From pre-sales to post-sales. 

Sunil’s expertise in leading growth companies is vital to Minoa and its product, serving larger GTM teams in tech companies, including customer success teams. According to Sunil:

"ROI is pivotal to not just substantiate during the sales cycle, but more importantly, measure and deliver value during the customer lifecycle post-sale. Sales and Customer Success teams need the ability to quantity, commit, and deliver to ROI and value outcomes. Minoa is helping create the foundation for full-cycle ROI engine for GTM teams, and I'm honored to join forces with Max, Richard, and the wider team"

Max Elster, the Minoa CEO and co-founder, shared Sunil's enthusiasm. 

“We’re very excited to have Sunil on board. He brings a ton of experience from modern GTM organizations and serves as a fantastic sounding board in the delivery of great customer success and Minoa’s application for the value-centric post-sale team.”

Richard Einhorn, the Minoa CTO and co-founder) added.

"Sunil's deep expertise in customer success and bringing value into every customer interaction is a game-changer for Minoa. His insights will be most important to us as we continue to innovate and empower GTM teams to sell more effectively across the whole lifecycle, including upsell and renewal opportunities."

Minoa's platform streamlines the process of creating mutual business cases and makes it easier for sales teams to demonstrate value to secure buy-in from multiple stakeholders. By integrating with popular CRM systems and offering intuitive ROI calculators, Minoa ensures that sales teams can work more effectively and close deals faster.

For more information about Minoa and to book a demo, visit Minoa.io.